Customer data usage is the cornerstone of the new telecom. Blue Dot focuses on data-driven services as it works with operators to transform their surroundings since they have the potential to provide the most value. On conventional fulfillment, assurance, and billing telecom ERP systems, declining ARPU trends loom big. Customer analytics must be the primary ingredient in the innovation engine that continually develops and provides value-added, data-driven services, and this VAS creation cycle must assume center stage in the telecom industry.
This essential capability for attracting and keeping clients as well as bringing them to value-added services must be supported by all automation of all important functions, in fact all information technology solutions. Meanwhile, effective processes for service creation, provisioning, delivery to OSS/BSS, reporng, and revenue assurance will be made possible by smarter use of analytics. In addition to optimizing these operations, Blue Dot works with telecom firms to re-engineer and automate procedures in order to provide value-added services.